- Company
- Chandlers Limited (Chandlers Enforcement Agents)
- Usually chase
- Council tax, business rates and parking and traffic penalties
- Registered office
- London EC4
- Companies House number
- 03292455
On this page
Who are Chandlers?
Chandlers Limited trades as Chandlers Enforcement Agents. It describes itself as providing enforcement agency services and revenue collection for governmental authorities, the legal system and the commercial sector in England and Wales, and has been trading for more than 20 years. Its agents are certificated enforcement agents, the official name for bailiffs.
Chandlers is not the creditor. The debt is owed to the council or organisation that instructed it, for example Surrey Heath and Ashford councils, which list Chandlers among their agents.
Which debts do they collect?
Councils use agents such as Chandlers for unpaid council tax and business rates after a liability order, and for parking and traffic penalties after a court order. Check the notice of enforcement for the creditor, the debt type and the reference number.
Are Chandlers genuine?
Ask any agent for their name, ID and certificate details and check the Certificated Bailiff Register. We could not confirm Chandlers’ membership of the trade body CIVEA, so check its member list if that matters to you. Bailiff scams exist, so do not pay anyone who texts a payment link, and use the payment details on your letter or the company’s website.
Worried about what to do?
A free adviser can check the debt, look at your whole budget and deal with Chandlers for you. Get free debt advice.
What can they charge?
Bailiff fees are set by law in the Taking Control of Goods (Fees) Regulations 2014 as amended, with new amounts from 1 May 2026. There are three stages, and each fixed fee can only be charged once, however many times the agent visits.
| Stage | What it covers | Fixed fee | Extra |
|---|---|---|---|
| Compliance | The notice of enforcement sent by post | £79 | None |
| Enforcement | Visiting to take control of goods | £247 | 7.5% of debt over £1,900 |
| Sale or disposal | Removing and selling goods | £116 | 7.5% of debt over £1,900 |
These amounts apply to cases passed to an agent on or after 1 May 2026. Earlier cases keep the older fees of £75, £235 and £110, with the percentage applying above £1,500. Each fixed fee can only be charged once.
What can they do?
Enforcement agents can take control of goods you own, and if the debt stays unpaid, remove and sell them. They cannot take essentials such as clothes, bedding or a cooker, tools of your trade up to a set value, items that belong to someone else or children’s belongings. For council tax, business rates and parking debts they can only enter peaceably, through an open door or with your permission, so you do not have to let them in. They cannot arrest you.
They may visit between 6am and 9pm. Our guide to Bristow and Sutor bailiffs covers entry, vehicles, clamping and getting goods back in full.
What to do now
- Act at the compliance stage. For cases passed on or after 1 May 2026, you now get at least 14 clear days’ notice before an agent can take control of goods, and creditors can accept a payment plan in that time. Fees rise at each stage, so the earliest contact is the cheapest.
- Check the debt. Ask the council or creditor for details and check discounts, exemptions and your band. Only the creditor can withdraw the case.
- Offer a realistic plan. Base it on an honest budget and get it in writing. A plan you cannot keep can lead to more fees.
- Tell them if you are vulnerable. Illness, disability or a mental health problem should be taken into account. Send evidence.
- Get free advice. A debt adviser can speak to Chandlers for you, and Breathing Space can pause enforcement for 60 days.
How to complain about Chandlers
Complain to Chandlers first, in writing, and keep copies. It should respond within about 10 working days. If you are not satisfied, or the firm has not dealt with your complaint fairly or on time, you can take it to the Enforcement Conduct Board (ECB), whose complaints adjudication service has taken escalated complaints about agents and firms since 1 January 2025. For council tax and parking debts you can also go to the Local Government and Social Care Ombudsman in England, or the Public Services Ombudsman for Wales. The trade body CIVEA no longer considers complaints about its members.
Chandlers contact details
Chandlers Limited (Chandlers Enforcement Agents)Registered office: Office 7, 35-37 Ludgate Hill, London, EC4M 7JN
Companies House number: 03292455
Chandlers moved from Bromley in 2025, and phone numbers listed for it differ, so use the contact details on your notice.
We are not associated with Chandlers. This information is provided to help people contact their creditors. Contact details change, so check the company’s website before you write or call. Last reviewed 11 November 2026.
Frequently asked questions
Is Chandlers a debt collector or a bailiff company?
Chandlers is an enforcement agency. Its agents are certificated bailiffs acting for councils and other creditors, usually after a court order.
Can Chandlers force entry?
Not for council tax, business rates or parking debts. They can only enter through an open door or with your permission.
Can I pay the council instead of Chandlers?
Once a case has been passed to an agent, the fees are due, so ask for an up-to-date figure first.
What if I do not live at the address?
Contact the council and Chandlers with proof, such as a tenancy end date or a utility bill, and ask them to remove your details.