- Company
- CDER Group Limited
- Collects for
- Councils, Transport for London, National Highways and court fines
- Phone
- 0330 460 5295 (local rate)
- Companies House number
- 04118149
On this page
Who are CDER Group?
CDER Group Limited is a large UK enforcement company that acts for local authorities and public bodies. Its website lists its work for councils, Transport for London, National Highways, which runs the Dart Charge, and HM Courts & Tribunals Service on fines. It uses certificated enforcement agents, the official name for bailiffs.
CDER is not the creditor. The debt is owed to the body that instructed it, and councils such as Doncaster and Bradford name CDER among the agents they use.
Which debts do they collect?
CDER enforces liability orders for council tax and business rates, unpaid parking and traffic penalties, and court-ordered debts. A notice of enforcement starts the compliance stage, and fees rise if the case moves on to a visit.
Are CDER Group genuine?
Ask any agent for their name, ID and certificate details and check the Certificated Bailiff Register. CDER provides a complaints pack and form on its website. Bailiff scams exist, so do not pay anyone who texts a payment link, and use the payment details on your letter or the company’s website.
Worried about what to do?
A free adviser can check the debt, look at your whole budget and deal with CDER Group for you. Get free debt advice.
What can they charge?
Bailiff fees are set by law in the Taking Control of Goods (Fees) Regulations 2014 as amended, with new amounts from 1 May 2026. There are three stages, and each fixed fee can only be charged once, however many times the agent visits.
| Stage | What it covers | Fixed fee | Extra |
|---|---|---|---|
| Compliance | The notice of enforcement sent by post | £79 | None |
| Enforcement | Visiting to take control of goods | £247 | 7.5% of debt over £1,900 |
| Sale or disposal | Removing and selling goods | £116 | 7.5% of debt over £1,900 |
These amounts apply to cases passed to an agent on or after 1 May 2026. Earlier cases keep the older fees of £75, £235 and £110, with the percentage applying above £1,500. Each fixed fee can only be charged once.
What can they do?
Enforcement agents can take control of goods you own, and if the debt stays unpaid, remove and sell them. They cannot take essentials such as clothes, bedding or a cooker, tools of your trade up to a set value, items that belong to someone else or children’s belongings. For council tax, business rates and parking debts they can only enter peaceably, through an open door or with your permission, so you do not have to let them in. They cannot arrest you.
They may visit between 6am and 9pm. Our guide to Bristow and Sutor bailiffs covers entry, vehicles, clamping and getting goods back in full.
What to do now
- Act at the compliance stage. For cases passed on or after 1 May 2026, you now get at least 14 clear days’ notice before an agent can take control of goods, and creditors can accept a payment plan in that time. Fees rise at each stage, so the earliest contact is the cheapest.
- Check the debt. Ask the council or creditor for details and check discounts, exemptions and your band. Only the creditor can withdraw the case.
- Offer a realistic plan. Base it on an honest budget and get it in writing. A plan you cannot keep can lead to more fees.
- Tell them if you are vulnerable. Illness, disability or a mental health problem should be taken into account. Send evidence.
- Get free advice. A debt adviser can speak to CDER Group for you, and Breathing Space can pause enforcement for 60 days.
How to complain about CDER Group
Complain to CDER first using its complaints form or by emailing [email protected], and keep copies. If you are not satisfied, or the firm has not dealt with your complaint fairly or on time, you can take it to the Enforcement Conduct Board (ECB), whose complaints adjudication service has taken escalated complaints about agents and firms since 1 January 2025. For council tax and parking debts you can also go to the Local Government and Social Care Ombudsman in England, or the Public Services Ombudsman for Wales. The trade body CIVEA no longer considers complaints about its members.
CDER Group contact details
CDER Group LimitedRegistered office: 9th Floor, Peninsular House, 30-36 Monument Street, London, EC3R 8LJ
Phone: 0330 460 5295 (local rate), as given on its website
Email for customer care and complaints: [email protected]
Website: www.cdergroup.co.uk
Use the contact details on your notice if they differ, as they depend on the creditor.
We are not associated with CDER Group. This information is provided to help people contact their creditors. Contact details change, so check the company’s website before you write or call. Last reviewed 11 November 2026.
Frequently asked questions
Is CDER the same as JBW?
JBW is an earlier name for part of the group, which was combined into CDER Group. Some councils may still use older names.
Can CDER remove my address if I do not live there?
Yes, if you send proof of residence, such as a tenancy agreement, a mortgage or council tax statement, or a recent utility bill. Contact the creditor too.
Can CDER force entry?
Not for council tax, business rates or parking debts. You do not have to let them in.
Do they collect fines for courts?
Yes, its website lists court fines among its work, as well as local authority and road user charging debts.