Andrew James Enforcement bailiffs: what they can do and how to respond

Company

Andrew James Enforcement Limited

Based

Swansea, Wales

Companies House number

04869085

Trade body

Represented on CIVEA’s executive council

Who are Andrew James?

Andrew James Enforcement Limited is a certificated enforcement company based in Swansea, Wales. It has authority from the courts to enforce debts throughout England and Wales. Its director Andrew Mackay sits on the executive council of the Civil Enforcement Association (CIVEA). Its agents are certificated enforcement agents, the official name for bailiffs.

Andrew James is not the creditor. The debt is owed to the council or organisation that instructed it.

Which debts do they collect?

Welsh and English councils appoint enforcement agents such as Andrew James for council tax, business rates and parking and traffic penalties after a liability order or court order. Check the notice for the creditor and reference. If you live in Wales, the Public Services Ombudsman for Wales can look at complaints about council debts.

Are Andrew James genuine?

Ask any agent for their name, ID and certificate details and check the Certificated Bailiff Register. You can also check whether the firm is listed in the Enforcement Conduct Board’s directory. Bailiff scams exist, so do not pay anyone who texts a payment link, and use the payment details on your letter or the company’s website.

What can they charge?

Bailiff fees are set by law in the Taking Control of Goods (Fees) Regulations 2014 as amended, with new amounts from 1 May 2026. There are three stages, and each fixed fee can only be charged once, however many times the agent visits.

These amounts apply to cases passed to an agent on or after 1 May 2026. Earlier cases keep the older fees of £75, £235 and £110, with the percentage applying above £1,500. Each fixed fee can only be charged once.

What can they do?

Enforcement agents can take control of goods you own, and if the debt stays unpaid, remove and sell them. They cannot take essentials such as clothes, bedding or a cooker, tools of your trade up to a set value, items that belong to someone else or children’s belongings. For council tax, business rates and parking debts they can only enter peaceably, through an open door or with your permission, so you do not have to let them in. They cannot arrest you.

They may visit between 6am and 9pm. Our guide to Bristow and Sutor bailiffs covers entry, vehicles, clamping and getting goods back in full.

What to do now

1. Act at the compliance stage. For cases passed on or after 1 May 2026, you now get at least 14 clear days’ notice before an agent can take control of goods, and creditors can accept a payment plan in that time. Fees rise at each stage, so the earliest contact is the cheapest.
2. Check the debt. Ask the council or creditor for details and check discounts, exemptions and your band. Only the creditor can withdraw the case.
3. Offer a realistic plan. Base it on an honest budget and get it in writing. A plan you cannot keep can lead to more fees.
4. Tell them if you are vulnerable. Illness, disability or a mental health problem should be taken into account. Send evidence.
5. Get free advice. A debt adviser can speak to Andrew James for you, and Breathing Space can pause enforcement for 60 days.

How to complain about Andrew James

Complain to Andrew James first, in writing, and keep copies. If you are not satisfied, or the firm has not dealt with your complaint fairly or on time, you can take it to the Enforcement Conduct Board (ECB), whose complaints adjudication service has taken escalated complaints about agents and firms since 1 January 2025. For council tax and parking debts you can also go to the Local Government and Social Care Ombudsman in England, or the Public Services Ombudsman for Wales. The trade body CIVEA no longer considers complaints about its members.

Andrew James contact details

We are not associated with Andrew James. This information is provided to help people contact their creditors. Contact details change, so check the company’s website before you write or call. Last reviewed 11 November 2026.

Frequently asked questions